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Have questions? Need support submitting a form? Would you like to plan your dream vacation to Cuba? Our experienced US team at OnCuba Travel is available to help you by LIVE chat or phone between 10 a.m. and 6 p.m. ET. You can also Email Us, anytime, and one of our travel experts will assist you.

You may also visit our US office. We are located in Miami, FL in the bustling area of Midtown between the hours of 10 a.m. and 6 p.m. ET. Our office is located at:

3250 NE 1st Ave,

Suite 310. Miami, FL 33137

ext. 1

Customer service hours: 10:30 am - 6:00 pm

Our Miami office is available to our Clients and Friends for:
  • Support with any travel or itinerary-related questions
  • Changes to your travel plans
  • Help with changes and add-ons to your scheduled activities
  • Visa & passport – related inquiries
  • Location inquiries
  • Unexpected circumstances
Travel Partners may also visit our Miami Office for:
  • Meet and greets
  • On-site visits
  • Meetings
  • Destination questions
  • Travel and itinerary-related inquiries
  • Local group program inquiries
  • Travel requirements
  • (Emergency) access to the internet

OnCuba Travel is proud to have a local Cuban team available to support you during your visit to Cuba. Please contact us today to set up your visit time. By appointment only. We are located at:

Esquina 1ra y B, Vedado,

Havana City, Cuba

By appointment only.

For general information, complete the following form or send an email to [email protected], outlining your specific questions or interests.

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